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Returning an item
Bianca Lingerie offers only quality products; that is why we are confidant that you will be satisfied with the purchases that you have made at our site. However, we are aware that sometimes, for different reasons, you would like to return some items. Our priority is to make the procedure as simple as possible. (Please check the NON-RETURNABLE ITEMS SECTION below to determine whether your return is eligible for a refund).
If you are unsatisfied with an unused item, we will take back the said item within the following 30 days after the date you purchased it. Due to the intimate nature of underwear, state health regulations prevent us from accepting a worn product for return or exchange. Only un-worn garments in their original packaging (including hang tags) can be returned. We will refund the price of the item including taxes. Just return the item in its original condition. Shipping charges are not refundable except if we have sent you a wrong or defective item.
You will find our address at the bottom of this page.
Exchange
New merchandise may be exchanged for different sizes or styles within 30 days of your receipt. Tags must still be attached, and the merchandise must be in new saleable condition. Inventory cannot be guaranteed to be available. We may, at our discretion, substitute a similar style or issue a refund in place of an exchange. Exchanges may be subject to a re-shipment charges to cover postage costs.
If you wish to return an item that was sent by mistake or is defective, send an e-mail to custserv@bianca-lingerie.com. Indicate the nature of the error and your availability to retrieve the item.
Return address:
Bianca Lingerie
1490 Montarville
St-Bruno (Quebec), Canada
J3V 3T5
NON-RETURNABLE ITEMS
Due to the intimate nature and hygienic standards of certain items, we regret that it is not possible for us to accept returns on panties, babydolls, bodysuits, body lingerie, hosiery, men's briefs, bikinis, thongs, boxer and boxer shorts. If these items are returned to Bianca Lingerie they will be sent back to you at your expense.
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